Applying for: Intake Specialist/Data Entry - Akron

JOB SUMMARY

Under direction, utilizes key board to enter information in computer programs; conducts customer interviews; calculates income and processes necessary HEAP and Percentage of Income Payment Plan intake forms; verifies utility accounts with appropriate energy suppliers; issues notices of determination to customers; prepares and submits necessary documentation; educates general public of services available; provides assistance to assigned supervisor; types and/or prepares various correspondence, collects data and prepares reports; files records and correspondence; receives and responds to phone calls; other related duties as required.

REQUIREMENTS

Completion of six (6) months, demonstrated office experience or equivalent combinations of training and experience; Data Entry is required, Customer Service experience is a plus, Computer Literacy necessary and ability to communicate and explain the program to applicants; Summit County Residency.

 

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